Return And Refund policy

No Return Policy | Refund Policy for Defective Products

At Fruutuu.com, customer satisfaction is our priority, and we ensure that all products undergo strict quality checks before shipment. However, to maintain efficiency and fairness, we operate under a strict no-return policy for non-defective items. Refunds are only provided for products that are defective, damaged, or materially different from their description.

Refund Eligibility Criteria

  1. Defective or Damaged Products

    • If the product arrives broken, malfunctioning, or with manufacturing defects, you may qualify for a refund.

    • Cosmetic imperfections that do not affect functionality do not qualify.

  2. Not as Described

    • If the product significantly differs from its advertised features, you may request a refund.

  3. Proof of Defect Required

    • You must submit clear photos or videos of the defect within 2 hours of delivery.

    • Failure to provide sufficient evidence may result in denial of the refund request.

  4. No Refunds for Non-Defective Items

    • We do not accept returns or provide refunds for:

      • Change of mind, buyer’s remorse, or accidental purchases.

      • Incorrect size, color, or style selections.

      • Products damaged due to misuse, improper handling, or normal wear and tear.

      • Final sale, clearance, or discounted items (unless defective).

      • Because it is perishable item so not returnable

Refund Process

  1. Contact Customer Support

    • Email [email protected] within 3 hours of delivery with:

      • Order number

      • Detailed description of the defect

      • Supporting images/videos

  2. Inspection & Approval

    • Our team will review the claim within 7 business days.

    • If approved, we will process a refund to the original payment method (excluding shipping fees unless required by law).

  3. Refund Timeline

    • Refunds typically reflect in 5–10 business days, depending on your bank/payment provider.

Non-Refundable Scenarios

  • Opened or Used Products – Unless defective, opened items are ineligible.

  • Custom-Made or Personalized Items – These are exempt from refunds.

  • Digital Products – Non-tangible items (e.g., software, eBooks) are final sale.

  • Perishable Goods – Food, flowers, or health-related products cannot be returned.

Exceptions Under Consumer Law

This policy does not override your statutory rights. If local laws mandate returns/refunds beyond our policy (e.g., EU’s 14-day cooling-off period), we will comply accordingly.

Contact Us

For refund requests or questions, reach us at:

By purchasing from [fruutuu.com], you acknowledge and agree to this policy.

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